Development of Questionnaire to Assess Patient Satisfaction toward Pharmaceutical Care

  • TUNGGUL ADI PURWONUGROHO UNIVERSITAS JENDERAL SOEDIRMAN
  • VITIS VINI FERA RATNA UTAMI UNIVERSITAS JENDERAL SOEDIRMAN
  • NURYANTI NURYANTI UNIVERSITAS JENDERAL SOEDIRMAN

Abstract

 Development and validation of the instrument to assess patient satisfaction to pharmaceutical care is important to be conducted. It will provide a reliable tool so that research to measure patient satisfaction regarding to pharmaceutical care could be further developed. First, content of the questionnaire was developed based on the literature review and focus group discussion of the panel. Then, the draft was tested to 5 respondents as a readability measurement. After received input from readability test’s respondents and made some changes, panel re-tested the questionnaire as content validity analysis. Finally, the questionnaire was distributed to other 30 respondents to get data for factor analysis, construct validity test and reliability test. Thirteen items was found as important factors that inuence patient satisfaction to pharmaceutical care based on literature review and focus group discussion activity. The questionnaire was further tested on 30 respondents. In the factor analysis assessment, categorization of items could not be made. Validation test using Pearson correlation and reliability test using Cronbach’s Alpha toward each item on the questionnaire showed that all items were valid and reliable, except one item in the “hope” section. Further study with greater number of respondents is required to re-validate this questionnaire.

References

1. Hepler C, Strand L. Opportunities and responsibilities in pharmaceutical care. J Am Pharm Assoc. 1990. 47:533-43.
2. Schommer JC, Kucukarslan SN. Measuring patient satisfaction with pharmaceutical services. Am J Health Syst Pharm. 1997.54:2721–32.
3. Wisniewski M. Using SERVQUAL to assess customer satisfaction with public sector services. Managing Service Quality. 2001. 11(5):380-8.
4. Arasli H, Mehtap-Smadi S, Katircioglu ST. Customer service quality in The Greek Cypriot Banking Industry. Managing Service Quality. 2005. 15(1):41 –56.
5. Wisudawati V, Achmad A, Ekowati H. Hubungan antara kualitas pelayanan dengan tingkat kepuasan konsumen apotek di wilayah Kabupaten Pekalongan [skripsi]. Purwokerto: Jurusan Farmasi, Fakultas Kedokteran dan Ilmu-Ilmu Kesehatan, Unsoed; 2012. 34-58.
6. Volume CI, Farris KB, Kassam R. Pharmaceutical care research and education project: patient outcomes. J Am Pharm Assoc. 2001. 41:411–20.
7. Larson LN, Rovers J, MacKeigan LD. Patient satisfaction with pharmaceutical care: update of a validated instrument. J Am Pharm Assoc. 2002. 42:44–50.
8. Traverso ML, Salamano M, Botta C, Colautti M, Palchik V, Perez B. Questionnaire to assess patient satisfaction with pharmaceutical care in Spanish language. Int J Qual Health Care. 2007.19(4):217–24.
9. Kassam R, Collins JB, Berkowitz J. Developing anchored measures of patient satisfaction with pharmaceutical care delivery: experiences versus expectations. Patient Prefer Adherence 2009.3:113–22.
10. Field AP. Factor analysis using SPSS in discovering statistic using SPPS, 2nd Ed. Sage, London; 2005. 11. Kassam R, Collins JB, Berkowitz J. Patient satisfaction with pharmaceutical delivery in community pharmacies. Patient Prefer Adherence. 2012. 6:337–48.
Published
2015-04-30
How to Cite
PURWONUGROHO, TUNGGUL ADI; UTAMI, VITIS VINI FERA RATNA; NURYANTI, NURYANTI. Development of Questionnaire to Assess Patient Satisfaction toward Pharmaceutical Care. JURNAL ILMU KEFARMASIAN INDONESIA, [S.l.], v. 13, n. 1, p. 50-55, apr. 2015. ISSN 2614-6495. Available at: <http://jifi.farmasi.univpancasila.ac.id/index.php/jifi/article/view/123>. Date accessed: 05 nov. 2024.
Citation Formats
Issue
Vol 13 No 1 (2015): JIFI
Section
Articles
License

Licencing
All articles in Jurnal Ilmu Kefarmasian Indonesia are an open-access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License which permits unrestricted non-commercial used, distribution and reproduction in any medium.

This licence applies to Author(s) and Public Reader means that the users mays :

  • SHARE:
    copy and redistribute the article in any medium or format
  • ADAPT:
    remix, transform, and build upon the article (eg.: to produce a new research work and, possibly, a new publication)
  • ALIKE:
    If you remix, transform, or build upon the article, you must distribute your contributions under the same license as the original.
  • NO ADDITIONAL RESTRICTIONS:
    You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

It does however mean that when you use it you must:

  • ATTRIBUTION: You must give appropriate credit to both the Author(s) and the journal, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

You may not:

  • NONCOMMERCIAL: You may not use the article for commercial purposes.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.