Education and Training for Improving Pharmacist’s Telepharmacy Competencies: A Scoping Review

  • Kartika Citra Dewi Permata Sari Laboratory of Clinical Pharmacy and Social Pharmacy, Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, 16424, Indonesia
  • Nisa Maria Laboratory of Clinical Pharmacy and Social Pharmacy, Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, 16424, Indonesia
  • Larasati Arrum Kusumawardani Laboratory of Clinical Pharmacy and Social Pharmacy, Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, 16424, Indonesia
  • Hindun Wilda Risni Laboratory of Clinical Pharmacy and Social Pharmacy, Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, 16424, Indonesia
  • Nadia Farhanah Syafhan Laboratory of Clinical Pharmacy and Social Pharmacy, Faculty of Pharmacy, Universitas Indonesia, Depok, West Java, 16424, Indonesia
  • Afina Nur Fauziyyah Research Department of Practice and Policy, School of Pharmacy, University College London, London, WC1E 6BT, United Kingdom


Antihypertensive and antidiabetic drugs in chronic kidney disease (CKD) patients undergoing hemodialyThe high demand for telepharmacy services led to the urge for proper training and education to enhance its quality. This review aimed to assess the implementation and outcomes of telepharmacy training and education programmes. This scoping review was conducted on ScienceDirect, Sage Journal, SpringerLink, and Google Scholar databases using keywords “training” OR “education” AND “telepharmacy,” “training” OR “education” AND “digital competency” AND “pharmacy.” Only English-written articles published between 2000 – 2023, original research and brief report were included in this review. Eight of 171 articles met the criteria and the study’s objectives. Those studies discussed telepharmacy learning programmes for pharmacy students in the USA (5 articles), UAE (2 articles), and Malaysia (1 article). The learning methods included didactic learning, case-based study, simulation/roleplay, and clerkship employing technological tools. Rubrics, quizzes, questionnaires, and objective structured clinical examination (OSCE) were used as assessment methods. All studies reported improved students’ knowledge, perceptions, and telepharmacy competencies. In conclusion, the telepharmacy learning programmes have effectively upgraded students’ knowledge and skills by various methods at every level. However, there remains a considerable need for evidence on suitable training for pharmacists to improve their telepharmacy competencies and service quality.


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How to Cite
PERMATA SARI, Kartika Citra Dewi et al. Education and Training for Improving Pharmacist’s Telepharmacy Competencies: A Scoping Review. JURNAL ILMU KEFARMASIAN INDONESIA, [S.l.], v. 21, n. 2, p. 295-302, oct. 2023. ISSN 2614-6495. Available at: <>. Date accessed: 25 may 2024. doi: