Evaluation of drug services based on prescription indicators and patient care according to WHO at the hospital General Practitioner (GP) outpatient clinic in Depok, Indonesia

  • Nadia Farhanah Syafhan Faculty of Pharmacy, Universitas Indonesia, Depok 16424, West Java, Indonesia
  • Hindun Wilda Risni Faculty of Pharmacy, Universitas Indonesia, Depok 16424, West Java, Indonesia
  • Azzahra Fahira Salsabila Faculty of Pharmacy, Universitas Indonesia, Depok 16424, West Java, Indonesia
  • Raden Jacinda Yasmin Purnama Putri Faculty of Pharmacy, Universitas Indonesia, Depok 16424, West Java, Indonesia
  • Marchen Prasetyaningrum Unit of Pharmacy and Central Sterile Supply Department, Universitas Indonesia Hospital, Depok 16424, West Java, Indonesia
DOI: https://doi.org/10.35814/jifi.v23i1.1609

Abstract

The World Health Organization (WHO) has developed prescription and patient care indicators, accompanied by optimal benchmarks, aimed at promoting the rational and optimal medicine use. This study seeks to evaluate drug services utilizing WHO prescription and patient care indicators at the hospital General Practitioner (GP) outpatient clinic. The research was conducted retrospectively for prescription indicators, covering all prescriptions issued from January to December 2022, involving 1505 prescriptions with total 4647 drug items prescribed for 804 patients. Prospective data collection was employed using consecutive sampling to evaluate patient care from April to May 2023. Evaluation of WHO prescription indicators yielded the following results: the average number of drugs prescribed per patient was 3.09 ± 1.998; the percentage of drug prescribed by generic drug names was 47.47%; the percentage of antibiotic prescriptions was 5.46%; the percentage of injectable drug prescriptions was 6.80%; and the percentage of prescriptions in accordance with the national formulary was 75.91%. The percentages of antibiotic and injectable drug prescriptions met the optimal WHO prescription values. In terms of patient care, the results showed that the average medical consultation time was 12.44 ± 8.1 minutes; the average of drug dispensing time was 45.65 ± 28.8 minutes; the percentage of appropriate drug dispensed was 96.25%; the percentage of adequate drug labelling was 100%; and the percentage of patient knowledge was 78.78%. Age (p=0.111) and gender (p=0.075) showed no significant correlation with patient knowledge. However, there was a significant relationship between education level (p=0.014) and patient knowledge. Prescription and patient care indicators are aspects of improvement to meet the optimal benchmarks according to WHO standards.

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Published
2025-04-30
How to Cite
SYAFHAN, Nadia Farhanah et al. Evaluation of drug services based on prescription indicators and patient care according to WHO at the hospital General Practitioner (GP) outpatient clinic in Depok, Indonesia. JURNAL ILMU KEFARMASIAN INDONESIA, [S.l.], v. 23, n. 1, p. 18-28, apr. 2025. ISSN 2614-6495. Available at: <http://jifi.farmasi.univpancasila.ac.id/index.php/jifi/article/view/1609>. Date accessed: 04 may 2025. doi: https://doi.org/10.35814/jifi.v23i1.1609.
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